Returns & Exchanges

At, every detail is important and nothing is more important to us than your satisfaction. We are confident that you will be comfortable with your purchase. However, if the need arises you may return your unworn, unwashed merchandise within 60 days. You may return purchases by mail. Purchases being mailed back to the warehouse will only receive a refund for the returned merchandise. If items are marked FINAL SALE, they are not eligible for refund, exchange.

Flat Rate Returns by Mail:

Sam Edelman offers $8.00 flat rate shipping on returns

You have 60 days from the date of purchase to complete a return. If you need to make a return, please follow these steps:

1. Click here to get your return label and packing slip.


2. Re-package your order and place the completed return form inside the box.


3. Affix the return shipping label to the outside of the box.


4. Upon receipt of your return, we’ll deduct a return processing fee of $8.00 from your return order refund.

We stand behind the quality of our products and if you feel your shoes have a manufacturing defect, or if you have any questions concerning your order, please feel free to e-mail us by clicking here or call our toll-free customer service number at 1-800-344-5564

Refund process & timeframe:

Most refund and exchange requests are processed within 2 to 3 weeks after receiving the returned merchandise.